That’s simple! Out of over 3,500 plumbing companies in the Cincinnati market, we are the only plumbing company that’s 100% water treatment. Water treatment is our only business. We install over 1,000 pieces of water treatment equipment every year. We sell it, we install it and we service it. Other plumbing companies sell & install water treatment products, but they don’t service them. We average at least 20 inquiries a day, from people who are looking for a company to service their water treatment equipment that another plumbing company installed but doesn’t have the experience to service it.

Our manufacturer is Farris Enterprises in Riverside, California. Our water treatment equipment is custom built specifically for Ohio Valley Pure Water. Why, because what works best in other parts of the country doesn’t work best here. Also because our water treatment equipment is not mass produced like our competitors this allows us to have full control of each USA/ Canada made components that make up our water treatment system. Our water treatment systems are built to last for years without all the bells & whistles. Each water treatment system comes with a manufacturer serial number for servicing & warranty purposes.

6 things – How often the filters need to be changed, the gallons per day the unit will make, how long the membrane will last, waste water to pure water ratio, the storage tank capacity and warranty.

1. Depending on the quality of the filters will determine how long they last. For example 3 months, 6 months or a year. We only use one year filters.
2. The gallons per day will determine how fast it makes water. For example, our 50 gallons per day unit makes water at the rate of 1 gallon in less than 30 minutes.
3. The membrane is the heart of the unit and takes out the most contaminants. The higher the quality of the membrane will determine how long it last. Our membranes are rated for 4 years under normal water pressure & use.
4. Waste water to pure water ratio depends on the membrane quality. For example, our units use 3 gallons of tap water to make one gallon of purified water. If you used 4 gallons of purified water a day then 8 gallons of contaminants would go down the drain. This would increase the water/ sewer bill about .50 cents per month.
5. The storage tank capacity will determine how much purified water you can use at one given time. Our units come standard with a 3.2 gallon storage tank.
6. Warranty. Our reverse osmosis unit comes with a 3 year warranty and a 1 year warranty on the tank & faucet. The warranty part would be free but the customer would be responsible for the service call.

We can best answer this question by first briefly explaining natural “Osmosis.” This is nature’s process by which moisture and nutrients are taken up through the root systems of plant life to its very outermost leaves. Moisture drawn from the soil passes through cell walls cell by cell in this process. It is scientifically described as the passing of a less dense liquid through a semi-permeable membrane into a thicker fluid until there is an equal density of fluid on either side of the membrane. The process is repeated cell by cell until the nourishing fluid reaches the very outermost twigs and leaves of a plant. This process also takes place in our own bodies and the bodies of other animals.

Reverse Osmosis is named because man has reversed nature’s process. R.O. forces raw tap water, which is the denser liquid, against a membrane by utilizing the city’s water pressure. When forced against the highly polished surface of the membrane, the water molecules dissolve in the thin membrane layer and diffuse through it molecule by molecule, forming pure water on the product side of the membrane and in the process leaving 95% – 99% of the contaminants behind.

We will let the Greater Cincinnati Water Works answer this question. In the Safe Drinking Water Report, they state:

“As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity [sewage].

Contaminants that may be present in source water include: microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife; inorganic contaminants, such as salts and metals… pesticides and herbicides… organic chemical contaminants, including synthetic and volatile organic chemicals, which are byproducts of industrial processes and petroleum production… and radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities.”

The same as Dasani water by Coca-Cola and/or Nestle’s Pure Life. Both of these waters are reverse osmosis water with minerals added for taste. 

1. It must be sold & installed by a plumbing company with a licensed plumber. This ensures correct installation, which prevents potential damage, maintains warranty protection, and guarantees long term efficiency.
2. Installed by an employee, not a subcontractor. With subcontractors you have less oversight over how they perform their work, which can lead to inconsistent quality and work that doesn’t meet high standards. 
3. 100% manufactured & assembled in the United States. American-made water treatment products are associated with higher quality and better, more reliable warranties, because of stricter regulations and quality control standards.
4. Something not sold at a big box store like Home Depot, Lowes, Menards etc. Water treatment products sold at a big box stores are made cheaper through lower-grade materials, different products lines with cheaper components, and higher volume production to reduce costs.

Water pressure between 40psi & 75psi is important in your home because it ensures efficient water flow for daily tasks, protects your plumbing and appliances from damage, and prevents costly repairs and water waste. Water pressure over 80psi can cause serious damage. This can result in leaks, pipe bursts, and excessive wear on fixtures, as well as problems with water appliances. Most homes do have a water pressure regulator valve to regulate their incoming water pressure that typically lasts 10 to 20 years. If they are still currently working, they will never allow water pressure to go over 75psi.

Being in business since 1988 has allowed many customers to own both our reverse osmosis system and that of our competitors. According to our online reviews, customers who have owned both have said the quality is the same except our prices are around 50% less to purchase & service. Why? As a wholesale water treatment company, we do not have commissioned sales reps, commissioned installers, national advertising, large retail office space and expensive overhead. As a small family-owned home-based plumbing company we can offer more for less.

Like the reverse osmosis systems sold at the big box stores these reverse osmosis systems compete for lowest price and are replaced 75% more often than a high-quality reverse osmosis system. Why? Most people buy them for their extremely low price not realizing:

1.  They only last a few years. 
2. There are no local service companies to service them.
3. Most people do not have the technical experience to service their own reverse osmosis system as needed. Most people would agree quality control is often sacrificed to meet lowest price. Our prices are already around 50% less than our local competitors’ comparing apples to apples because of our wholesale pricing. The reason we are Cincinnati’s highest rated water treatment company is because of our excellent service after the installation. That is something you will never get from an online purchase.

Like the reverse osmosis systems sold on-line these reverse osmosis systems compete for lowest price and are replaced 75% more often than a high-quality reverse osmosis system. Why? Most people buy them for their extremely low price not realizing: 

1. They only last a few years.
2. There are no local service companies to service them.
3. Most people do not have the technical experience to service their own water softener as needed. Most people would agree quality control is often sacrificed to meet lowest price. Our prices are already around 50% less than our local competitors’ comparing apples to apples because of our wholesale pricing. The reason we are Cincinnati’s highest rated water treatment company is because of our excellent service after the installation. That is something you will never get from a big box store purchase.

You could but we don’t recommend it, especially if it’s under warranty. Any self-maintenance can void your manufacturer warranty. If you want to do self-maintenance to save money, then we are the wrong company to begin with. That’s what Amazon & the big box stores are for. The reason we have the high rating we do is because we’re doing 100% of the maintenance. We invest numerous hours each year in continuous education in water treatment so that we can offer the best possible service.

Absolutely. Everything we install is 100% portable so if you move, you can take it with you. Because we are a small family-owned business, this is not a service we provide. You would need to reach out to another plumbing company to provide this service.

Most of them are underneath your kitchen sink with a secondary faucet for the purified water. If your basement is unfinished underneath your kitchen, then they can also be installed in the basement and run to your refrigerator and/ or secondary faucet at the kitchen sink.

For several reasons. We are coming into your home with almost 40 years of experience and thousands of installations. If we see something wrong or not code, we don’t hide it from our customers. You do want an honest assessment, don’t you? Our competitors offer free estimates or free water testing because their sales reps are on commission only, which is usually around 25%. If they see something wrong, they won’t tell you because it might affect their sale. Free water testing is also a gimmick because what they are testing for is already public information in your local water quality report in print or online. We do apply a $69 credit to anything you purchase, if installed within 30 days of the site visit/written estimate.

They come with a 3-year warranty on the reverse osmosis system excluding the filters and 1 year warranty on the reverse osmosis faucet & storage tank. If you maintain it properly, our customers are getting around 14 years’ life out of their reverse osmosis system.

3 Things:

1. 1. Water Pressure – Maintaining water pressure around 60psi at all times
   2. Annual Maintenance – not neglecting annual maintenance and not attempting to do it yourself
      • NOTE: Majority of leaks we go on are from customers doing their own service and not doing it correctly or neglecting service all together
   3. Water Alarms – Water alarms don’t prevent leaks but they prevent damage or minimize damage by immediately alerting you when there is a leak. It makes a loud chirping sound when water is detected. A must have for any home.