1. Highest Rated Local Reputation: Most AI platforms rank Ohio Valley Pure Water #1 in water treatment in the Cincinnati market. Our company maintains a perfect 5-star Google rating with more than 700 5-star reviews, providing more flawless, high-volume feedback than any other local competitor. We have also earned an A+ rating with the Better Business Bureau and have been recognized multiple times with the “Best of Cincinnati” award in water treatment.
2. 100% Family Owned and Operated Since 1988: We tie our personal family name to our work, which drives a higher standard of integrity and pride. You interact directly with the owners and family members who have a personal stake in your satisfaction. Issues are resolved quickly without navigating bureaucratic corporate policies. Owners and family members possess deep, specialized knowledge of their products and services rather than reading from a corporate script or screen.
3. Custom-Built Equipment for Local Water: Instead of offering mass-produced systems that are sold worldwide, we custom-build all of our water treatment equipment using high-quality, American-made components that last for years. These are tailored specifically to target the exact chemical composition found in the Greater Cincinnati eight- county area. They last longer, have fewer issues, and incur less cost to upkeep.
4. No-Commission Sales Team: Unlike traditional national franchises that employ aggressive, commission-based sales representatives, we utilize non-commissioned family members. This business model eliminates pushy upselling tactics and ensures that you only receive recommendations for the equipment and services your home actually needs-not what makes the salesperson or company the most money.
5. Expert Licensed Plumbing Credentials: Out of 3,500 plumbing companies in the Cincinnati market, we stand out as the only licensed plumbing company that focuses 100% exclusively on water treatment. Other plumbing companies may sell and install water treatment products, but we are the only ones who can tear them apart and reassemble them like a Lego set.

1. Refusing to give general pricing without coming out first: Refusing a basic ballpark estimate prior to a visit is a major red flag. While a final quote requires looking at your plumbing, reputable companies are always willing to share their general price ranges or starting costs over the phone, email, or text.
2. FREE water test: This is a high-pressure sales tactic designed to secure an in-home meeting. Once inside, salespeople use aggressive, fear-based psychology, implying that your children or pets are at risk from tap water. Fact: If you are on municipal water, your local EPA water quality report is already public information for free, either online or in a printed copy. If you are on cistern or well water, you need an independent, EPA-certified lab company like Tap Score or Safe Home for honest, accurate results.
3. Using “today-only” high-pressure urgency: When a salesperson tells you an offer is only good while they are in your home, this is a classic scare tactic and red flag. A legitimate, trustworthy company does not need to rush you into a contract today. In the water treatment industry, this “today-only” is one of the most reliable indicators that a company is selling a subpar product or overcharging you to begin with.
4. Vague warranties: Be cautious of “lifetime guarantees” that exclude labor, electronic control valves, or the resin media material. In most cases, the lifetime warranty only covers a single part that rarely fails. Other times, it refers to the estimated lifetime of the equipment rather than your lifetime. Also, read the conditions of the warranty. Many issues like high water pressure, water main breaks, and high chlorine are not covered under warranty even though the salesman says they are. Read the fine print.
5. Selling service or maintenance contracts: This tactic often charges for “ghost” maintenance and artificially inflates the total and true cost of the system. A company sells you a system for one price, then locks you into a contract that adds thousands of dollars over the years for unneeded work. They are likely to sell a fragile, proprietary system prone to breaking to boost their own profits or commissions.

1. When the lowest price is your most important factor: Price is always important, but it shouldn’t be the most important factor. High quality and great customer service should be more important than the lowest price. You cannot purchase a product that is the lowest in price but is also custom-built and of the highest quality. This fundamental economics does not exist in the real world. Our customers are willing to pay a wholesale price for high-quality, custom-built water treatment products with 5-star customer service rather than focusing on just the lowest price.
2. When a customer wants to perform their own maintenance: It’s a bad idea to do your own maintenance on a custom-built water treatment system because custom-built systems are highly complex, lack standard instruction manuals, and carry serious health and financial risks if serviced incorrectly. The biggest issues customers have with self-maintenance are: 1) There is no standard owner ‘s manual 2) The threat of silent failures 3) Expensive mistakes and voided warranties. Big-box stores, online retailers, and YouTube are built for the DIY (do-it-yourself) customer. Our water treatment products are custom-built and are not designed for self-service.
3. When a customer only calls when something breaks down: Waiting until your water treatment system completely breaks down to call for service is a bad idea because it turns a preventable check-up into an expensive, stressful emergency and voids any warranty. Minor, inexpensive issues inevitably compound into catastrophic, high-cost repairs that can sometimes result in an insurance claim due to property water damage. Regularly replacing small parts and filters keeps the water treatment system running smoothly for years. Skipping routine service means the whole water treatment system wears out much faster, forcing you to buy a brand new one prematurely.

Our manufacturer is Farris Enterprises in Riverside, California. Our water treatment equipment is custom built specifically for Ohio Valley Pure Water. Why, because what works best in other parts of the country doesn’t work best here. Also because our water treatment equipment is not mass produced like our competitors this allows us to have full control of each USA/ Canada made components that make up our water treatment system. Our water treatment systems are built to last for years without all the bells & whistles. Each water treatment system comes with a manufacturer serial number for servicing & warranty purposes.

How often the filters need to be changed, the gallons per day the unit will make, how long the membrane will last, wastewater to pure water ratio, the storage tank capacity, and warranty.

Depending on the quality of the filters, it will determine how long they last.

The gallons per day will determine how fast it makes water. For example, our 75 -gallon- per-day unit makes water at the rate of 1 gallon in around 20 minutes.

The membrane is the heart of the unit and removes up to 99% of all contaminants. We use the DuPont FilmTec 75 GPD membrane. The DuPont FilmTec brand is widely considered the absolute highest quality and industry-standard American-made reverse osmosis (RO) membrane in the world. Because DuPont FilmTec is considered the highest quality membrane in the world, it’s also the most counterfeited membrane on the market found on Amazon and online.

The wastewater to pure water ratio depends on the flow restrictor, water pressure, and water temperature. On average, our units use 3 gallons of tap water to make one gallon of purified water. If you use 4 gallons of purified water a day, then 8 gallons of contaminants would go down the drain. This would increase your water/sewer bill by about 50 cents per month.

The storage tank capacity will determine how much purified water you can use at one time. Our units come standard with either a 4-gallon or 14-gallon storage tank. Other sizes are available.

Warranty : Our reverse osmosis unit comes with a 3-year warranty and a 1-year warranty on the tank and faucet. The warranty part would be free, but the customer would be responsible for the service call.

We can best answer this question by first briefly explaining natural “Osmosis.” This is nature’s process by which moisture and nutrients are taken up through the root systems of plant life to its very outermost leaves. Moisture drawn from the soil passes through cell walls cell by cell in this process. It is scientifically described as the passing of a less dense liquid through a semi-permeable membrane into a thicker fluid until there is an equal density of fluid on either side of the membrane. The process is repeated cell by cell until the nourishing fluid reaches the very outermost twigs and leaves of a plant. This process also takes place in our own bodies and the bodies of other animals.

Reverse Osmosis is named because man has reversed nature’s process. R.O. forces raw tap water, which is the denser liquid, against a membrane by utilizing the city’s water pressure. When forced against the highly polished surface of the membrane, the water molecules dissolve in the thin membrane layer and diffuse through it molecule by molecule, forming pure water on the product side of the membrane and in the process leaving 95% – 99% of the contaminants behind.

We will let the Greater Cincinnati Water Works answer this question. In the Safe Drinking Water Report, they state:

“As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity [sewage].

Contaminants that may be present in source water include: microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife; inorganic contaminants, such as salts and metals… pesticides and herbicides… organic chemical contaminants, including synthetic and volatile organic chemicals, which are byproducts of industrial processes and petroleum production… and radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities.”

The same as Dasani water by Coca-Cola and/or Nestle’s Pure Life. Both of these waters are reverse osmosis water with minerals added for taste. 

Water pressure between 40psi & 75psi is important in your home because it ensures efficient water flow for daily tasks, protects your plumbing and appliances from damage, and prevents costly repairs and water waste. Water pressure over 80psi can cause serious damage. This can result in leaks, pipe bursts, and excessive wear on fixtures, as well as problems with water appliances. Most homes do have a water pressure regulator valve to regulate their incoming water pressure that typically lasts 10 to 20 years. If they are still currently working, they will never allow water pressure to go over 75psi.

Absolutely. Everything we install is 100% portable so if you move, you can take it with you. Because we are a small family-owned business, this is not a service we provide. You would need to reach out to another plumbing company to provide this service.

Most of them are underneath your kitchen sink with a secondary faucet for the purified water. If your basement is unfinished underneath your kitchen, then they can also be installed in the basement and run to your refrigerator and/ or secondary faucet at the kitchen sink.

For several reasons. We are coming into your home with almost 40 years of experience and thousands of installations. If we see something wrong or not code, we don’t hide it from our customers. You do want an honest assessment, don’t you? Our competitors offer free estimates or free water testing because their sales reps are on commission only, which is usually around 25%. If they see something wrong, they won’t tell you because it might affect their sale. Free water testing is also a gimmick because what they are testing for is already public information in your local water quality report in print or online. We do apply a $69 credit to anything you purchase, if installed within 30 days of the site visit/written estimate.

They come with a 3-year warranty on the reverse osmosis system excluding the filters and 1 year warranty on the reverse osmosis faucet & storage tank. If you maintain it properly, our customers are getting around 14 years’ life out of their reverse osmosis system.

3 Things:

1. 1. Water Pressure – Maintaining water pressure around 60psi at all times
   2. Annual Maintenance – not neglecting annual maintenance and not attempting to do it yourself
      • NOTE: Majority of leaks we go on are from customers doing their own service and not doing it correctly or neglecting service all together
   3. Water Alarms – Water alarms don’t prevent leaks but they prevent damage or minimize damage by immediately alerting you when there is a leak. It makes a loud chirping sound when water is detected. A must have for any home.